Order Cancellation
Eduncle.com values its customers’ choice and their wise decision to buy smart educative products at Eduncle. We understand the importance of each purchase you have made. Eduncle.com visualizes Complete Customer Satisfaction as its Mission and Vision.
Our products are totally quality centric and undergo through rigorous testing before delivery. However at certain stances there might be certain gap in understanding what you want and were looking for in the product. To handle such brittle situations we have in place our Cancellation Policy, but it is applicable under certain conditions only.
Conditions under which the Cancellation Policy can be administered:
1) You can cancel your order with Eduncle.com within 6 hours of placing the order.
Before the order is shipped it can be cancelled. But the request should be timely made, then can only it be processed.
Once you cancel the Order the price of the product stands same as we entertain NO CANCELLATION CHARGES. You will be issued a credit note which you can use within 3 months from the date of cancellation or else the amount stands unclaimed within the stipulated time frame offered. You can use the credit note to place new order.
Replacement Policy
Eduncle.com acknowledges a complete ‘No Refund Policy’ but under certain circumstances offer the replacement advantage to its customers. This policy is applicable under the following situations:
1) If you have receive the order in a Damaged/Destroyed form please inform our customer care within 6 hours of the delivery. The product will be collected by our courier service agency and you will be handled the fresh replaced product.
2) If after the product is delivered you find that you are encountering some technical issues due to which you are unable to access the product, you can inform the problem immediately at our customer care. Strict and quick actions will be taken to offer you delightful experience.
3) Technical Issues like you are not able to view the digital format of the content, you are encountering issues uploading the PDF files, or you are not able to download the content; issues of similar nature will only be entertained.
We value your association with us and would be delighted to enrich the learning experience. Get all your payment, order and replacement queries iron out. Just call us at 1800-120-1021 (Toll Free) and our talented support team will swiftly handle all your concerns.
